Underneath you find a chronological list of some of the projects I worked on over the years. Clicking on the links will allow you to learn more about them.
Smooth Sailing (Software consultancy)
- 2023 – Integration of 2 third party apps in the mobile KBC app (biggest bank in BE) + redesign of a matching platform between banks/cities, contractors and homeowners.
- 2023- Definition & launch of a B2B SaaS platform for entreprise manufacturing companies to optimize product portfolio
- 2022 – Coaching of Product Teams at Flemish Government
- 2022 – Definition & redesign of MeetDisctrict mobile app (coworking space)
Stripe (Fintech scale-up)
- 2021 – Instilled audit program for all new/updated customer support workflows
- 2021 – Product management for workflow tool used daily by +1300 support agents
- 2020 – Optimization of cost ineffecient support workflows of highly complex product areas, increasing first resolution SLA with 5%.
- 2019 – Saving +150K/y operational costs by working with Engineers to reduce contact rate of top support issues
- 2019 – DRI for all user comms on a project with highest company priority
- 2019 – Operational DRI of legal communication to all EMEA-users. In collaboration with Engineering, Product & Legal I reduced the potential contact and actual contact rate with 8000%
Therachat (Mental health startup)
- 2018 – Product Management – Therachat
- 2017 – Product Management – Automatic Stress Detection Platform (MVP)
- 2017 – Product Management – FB Chatbot To Relieve Anxiety (MVP)
Addapp (Digital health startup)
- 2016 – Marketing – Guestblogger on Runkeeper.com
- 2015 – Marketing – Awesome User Ranking
Vooruit (Event venue)
- 2014 – Ecommerce – Created the Flashdeals, Last Minute Deals for Students
- 2013 – Ecommerce – Redesign & -building of the main ticketing website
- 2013 – Collection of 250 Personal Stories
- 2012 – Collaboration with Google Maps to launch Google Maps Indoor