Portfolio of Projects

Underneath you find a chronological list of some of the projects I worked on over the years. Clicking on the links will allow you to learn more about them.

Stripe (Fintech scale-up)

  • 2021 / Program management – Instilled audit program for all new/updated customer support workflows
  • 2021 / Product management – Workflow tool used daily by +1300 support agents
  • 2020 / Optimization of cost ineffecient support workflows of highly complex product areas, increasing first resolution SLA with 5%.
  • 2019 / Program management – Saving +150K/y operational costs by working with Engineers to reduce contact rate of top support issues
  • 2019 / DRI for all user comms on a project with highest company priority at Stripe
  • 2019 / Operational DRI of legal communication to all EMEA-users. In collaboration with Engineering, Product & Legal I reduced the potential contact and actual contact rate with 8000%

Therachat (Mental health startup)

Addapp (Digital health startup)

Vooruit (Event venue)


Leave a Reply

Your email address will not be published. Required fields are marked *