Underneath you find a chronological list of some of the projects I worked on over the years. Clicking on the links will allow you to learn more about them.
Stripe (Fintech scale-up)
- 2021 / Program management – Instilled audit program for all new/updated customer support workflows
- 2021 / Product management – Workflow tool used daily by +1300 support agents
- 2020 / Optimization of cost ineffecient support workflows of highly complex product areas, increasing first resolution SLA with 5%.
- 2019 / Program management – Saving +150K/y operational costs by working with Engineers to reduce contact rate of top support issues
- 2019 / DRI for all user comms on a project with highest company priority at Stripe
- 2019 / Operational DRI of legal communication to all EMEA-users. In collaboration with Engineering, Product & Legal I reduced the potential contact and actual contact rate with 8000%
Therachat (Mental health startup)
- 2018 / Product Management – Therachat Client Timeline, from Idea to Final Feature
- 2017 / Product Management – Automatic Stress Detection Platform (MVP)
- 2017 / Product Management – FB Chatbot To Relieve Anxiety (MVP)
Addapp (Digital health startup)
- 2016 / Marketing – Guestblogger on Runkeeper.com
- 2015 / Marketing – Awesome User Ranking
Vooruit (Event venue)
- 2014 / Ecommerce – Flashdeals, Last Minute Deals for Students
- 2013 / Ecommerce – Redesign & -building event website
- 2013 / Ongoing event – Collection of 250 Personal Stories
- 2012 / Marketing – Collaboration with Google Maps to launch Google Maps Indoor
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